Accessibility Statement

Last updated: [insert date]

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Lunar Grove Sound is committed to making its website and services welcoming and accessible to as many people as possible.

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We want everyone to be able to find information about our sound baths, understand what to expect, contact us and make a booking, regardless of ability, technology or individual access needs.

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This statement applies to the Lunar Grove Sound website at [insert website address].

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Our approach to accessibility

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We aim to make this website clear, calm and easy to use. Where reasonably possible, visitors should be able to:

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• navigate the website using a keyboard;

• enlarge text without losing content or functionality;

• use the website with a screen reader;

• understand the content through clear headings and straightforward language;

• distinguish text and important controls through suitable colour contrast;

• access meaningful alternative text for informative images;

• pause or avoid unnecessary movement and animation; and

• use the website on mobile phones, tablets and desktop devices.

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The website has been designed with the Web Content Accessibility Guidelines, WCAG 2.2 Level AA, in mind. WCAG is an internationally recognised standard for making digital content more accessible to people with a wide range of disabilities and access needs. 

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We do not claim full compliance unless the website has been properly tested against every relevant Level A and Level AA success criterion. W3C guidance states that a Level AA conformance claim requires all applicable Level A and Level AA criteria to be met. 

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How accessible this website is

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We are continually working to improve the accessibility and usability of the website.

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At the time of publishing this statement, we believe most of the website should be accessible. However, some areas may still present difficulties, particularly where content or functions are provided by third-party services.

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Potential limitations may include:

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• booking forms or payment pages supplied by external providers;

• embedded social media content;

• older images that may not yet have suitable alternative text;

• downloadable documents that may not be fully accessible;

• colour contrast within third-party widgets;

• videos that may not yet include captions or transcripts; and

• interactive features that may not work perfectly with every assistive technology.

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This section should be updated once the completed website has been tested.

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Third-party booking and payment services

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Lunar Grove Sound may use external platforms to manage bookings, payments, maps, email subscriptions or social media content.

Although we aim to choose accessible services, we may not have full control over the design, code or accessibility of third-party platforms.

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Examples may include:

• Booking platform: [insert provider]

• Payment provider: [insert provider]

• Website platform: [insert provider]

• Mailing-list provider: [insert provider]

• Embedded maps or social media: [insert providers]

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These organisations are responsible for the accessibility of their own websites and services.

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Please contact Lunar Grove Sound if an external booking or payment process prevents you from accessing a service. We will make reasonable efforts to offer an alternative way to receive information or make a booking.

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Alternative ways to access information or book

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Please contact us if you:

• cannot access information on the website;

• need information in a different format;

• are unable to use the online booking system;

• need help making a booking;

• would prefer to communicate by email or telephone; or

• have an accessibility requirement for a sound bath or event.

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We will consider reasonable requests for information in formats such as:

• plain text;

• larger text;

• an accessible electronic document;

• information provided by telephone; or

• a written summary by email.

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Email: [insert email address]
Telephone: [insert telephone number]

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We aim to respond within [five working days].

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Accessibility at our sound bath sessions

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Accessibility can vary between venues, so we encourage you to contact us before booking if you have any access requirements.

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Depending on the venue and session, we may be able to provide or arrange:

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• chair seating instead of lying on the floor;

• space for a wheelchair or mobility aid;

• additional time to enter and settle;

• a position close to an exit;

• reduced proximity to louder instruments;

• space for an assistance dog;

• information about parking and step-free access;

• access to an accessible toilet; and

• a quieter arrival or departure experience.

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Please let us know what would help rather than feeling that you need to disclose a diagnosis or detailed medical history. Not every adjustment will be possible at every venue, but Lunar Grove Sound will discuss available options with you openly and respectfully.

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Sound sensitivity and sensory needs

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Sound baths involve sustained tones, vibrations and periods of changing volume. The experience may not be suitable or comfortable for everyone.

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Please contact us before booking if you:

• experience tinnitus, hyperacusis or sound sensitivity;

• are sensitive to sudden or sustained sounds;

• become overwhelmed in unfamiliar sensory environments;

• would benefit from sitting farther away from the gong or bowls; or

• may need to leave and return during the session.

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We can explain the likely structure and sound levels of the session so that you can make an informed choice.

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Known accessibility issues

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Following testing, list any confirmed problems here rather than making a general claim that the website is fully accessible.

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For example:

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Colour contrast

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Some decorative text or third-party booking controls may not yet meet recommended colour-contrast levels.

What we are doing: We are reviewing these elements and aim to resolve them by 31.

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Alternative text

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A small number of older or decorative images may have incomplete alternative text.

What we are doing: We are reviewing website images and aim to complete this work by [insert date].

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Keyboard navigation

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Some embedded third-party features may be difficult to use with a keyboard alone.

What we are doing: We are contacting the relevant provider and can offer an alternative booking method in the meantime.

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Documents

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Some downloadable documents may not be fully accessible to screen-reader users.

What we are doing: Accessible information can be requested by email while these documents are reviewed.

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Reporting an accessibility problem

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We welcome feedback about the accessibility of the Lunar Grove Sound website and services.

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Please contact us if you find a problem that is not listed in this statement or believe we are not meeting your access needs.

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Email: [insert email address]
Telephone: [insert telephone number]

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It would be helpful if you could include:

• the page or service you were trying to use;

• a brief description of the problem;

• the device and browser you were using, where known;

• any assistive technology you were using; and

• the format or adjustment that would help you.

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You do not need to provide all of this information to receive support.

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Testing this website

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This website was last tested on [insert date] against the WCAG 2.2 Level AA standard.

The testing was carried out by [Lunar Grove Sound, the website designer or an independent accessibility specialist].

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The following pages and functions were tested:

• homepage;

• about page;

• events or booking page;

• contact page;

• frequently asked questions;

• legal and policy pages;

• website navigation;

• contact forms;

• booking links;

• mobile layouts; and

• keyboard navigation.

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Testing should include a combination of automated checks and manual review. W3C guidance notes that meaningful accessibility assessment generally requires both automated testing and human evaluation by people who understand how disabled users interact with websites. 

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Preparation of this statement

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This statement was prepared on [insert date].

It was last reviewed on [insert date].

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We aim to review this statement whenever:

• the website is significantly updated;

• a new booking platform or third-party feature is introduced;

• an accessibility problem is identified; or

• accessibility testing is completed.

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Our commitment

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Accessibility is an ongoing process rather than a one-off task.

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Lunar Grove Sound will continue to review its website, communication and in-person experiences so that more people can access moments of rest, stillness and connection.